What is the Aritzia Return Policy?

It is normal as customers to alter our thoughts after making a purchase due to dissatisfaction with the quality or packaging of the product. In consideration, the Aritzia return policy has been put in place to enable customers return or exchange purchased products with simplicity.

Aritzia Return Policy for Online Purchases

Shipment Confirmation and E-Receipt emails are considered as receipts by Aritzia instead of paper invoices for online purchases to make returns easier for clients. 

According to Aritzia, swim shirts, bottoms, one-pieces, and accessories cannot be returned in-store; they may only be returned online.

Aritzia does not have the ability to process internet trades. You will need to return the item and make a new order if you want to swap it. Note that Aritzia will not pay for the expense of returning an item if you live outside of Canada.

Terms and conditions of the Aritzia Return Policy

Returns to Aritzia are subject to the following terms and conditions:

Aritzia return policy terms

Regular Priced Merchandise Return policy 

For merchandises that are normally priced, there is a 30-day money back guarantee.

Within 30 days of the date of shipment, you are eligible for a full refund or an eGift Card credit for the goods after 40 days. Aritzia no longer accepts returns after 40 days.

Clearance Items Return Policy

Within 30 days of the shipment date, sale products listed with a discount of less than 50% are eligible for an eGift Card merchandise credit.

Aritzia does not provide refunds in the original payment type for products purchased on sale or at a discount. Final sale goods marked with a 50% discount or more are excluded.

Aritzia Return Policy Conditions

Returns and exchanges are only possible if only:

• Customers have not washed, worn, or damaged the items.
• There must be no alterations made to the tags.
• You must have a valid receipt.
• For swimsuits, the liners must not have been altered.

Items ineligible for return on Aritzia

According to Aritzia, the following merchandise are not subject to a refund or exchange:

• Sale items marked at 50% off or greater
• Intimates
• Bodysuits
• Hosiery
• Face Masks
• The Super Puff™ Personalized

Does Aritzia offer cash refunds for Gift Card purchases? 

Unless required by law, gift cards cannot be exchanged for cash or returned. All products bought with a gift card that are returned will be repaid in the form of merchandise credit.

How to Request a Return on Aritzia

A return may be requested by contacting Aritzia Concierge at service@arizia.com for help with the return process.

How to order a Return via Post

Before mailing, know that refunds will be subject to a $45.00 return postal cost (plus applicable taxes).

You may return online purchases by following the instructions outlined below:

• Contact Aritzia Concierge with the following information: your order number, the products you’d want to return, your address, and your phone number. They will email you a return label and any other shipping paperwork you need.
• Then, using the box your purchase was shipped in (not compulsory), fully hide the barcode on the previous label and apply the Return Label on top.
• Stop by Aritzia’s FedEx Authorized Shipping Center to drop off your shipment.

You have 30 days from the date of receipt of your Shipping Confirmation & E-Receipt email to ship your goods.

Aritzia will notify you through email as soon as your refund is complete. Aritzia does not reimburse customers for customs or taxes.

How to return several items at once

Try to put all the products you’re returning in one box and use the same Return Label if possible. The sequence of the items you’re returning must be reflected on the Return Label you employ.

How will Aritzia refund customers? 

• For Aritzia.com customers, refunds will be given back to the original mode of payment used.
• Returns made with a gift card will be credited to the original gift card.

Within 7 to 10 business days of Aritzia receiving your return shipment, they will process your return.

How to cancel a submitted order

Only during Aritzia Concierge hours can you cancel an order. Aritzia’s 1-855-274-8942 toll-free number and live chat are both available if you need to cancel your order. This is only possible within 30 minutes after clicking “Submit Order.”

What is Aritzia?

Aritzia is a cutting-edge fashion house and design company. The firm, which was founded in 1984, has come a long way since its inception.

Aritzia today has 100 stores across North America including Vancouver, Toronto, Montreal, New York City, Los Angeles, San Francisco and Chicago and aritzia.com delivering Everyday Luxury to customers around the world. 

Retail fashion brands are created, developed, and designed by the company. T-shirts, bodysuits, shirts, sweaters, knitwear, sweatsuits, jeans, leggings, shorts, bike shorts, dresses, skirts, blazers, shirt jackets, outerwear, face masks, and shoes are all available from the company. 

Also available are scarves, sunglasses, caps, and a variety of additional accessories. The Company’s collection of women’s fashion apparel and accessories caters to a wide range of tastes and lifestyles.

What is the address of Aritzia?

Sixty-eighth floor of 611 Alexander St. in Vancouver, British Columbia