How to Cancel Order on Jumia

How to Cancel Order on Jumia

Recently I’ve been receiving tons of queries from customers on How to Cancel Orders on Jumia!

However, this is not the most important part of it, but item delivery should be.

Did you make any purchases on JUMIA online store and do you want to cancel your order on JUMIA? Cancelling your order can be done by contacting the customer service on the official Jumia site or by clicking here
Online shopping is taking Nigeria by storm, and jumia.com.ng is at the centre of it all followed by Jiji and Konga. Jumia.com.ng is Nigeria’s foremost eCommerce platform which started operations in 2013.

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Have you recently placed an order through Jumia and want your purchase to be cancelled? In this article, I will explain the steps to cancel or return an order made on Jumia.

In the past, I’ve provided the steps to make purchases online with Jumia for those who are new to online shopping. You are still able to follow this guide if you have yet to make the first transaction on Jumia.

There are many motives that can lead you to decide to return or stop your order from being delivered. The most popular reasons people decide to cancel an order on the internet is if the item was delivered isn’t the picture they saw on the internet in terms of quality or the size isn’t what they expected.

Sometimes, customers decide to cancel orders after they have been delivered. If you have changed your mind after placing your purchase because you believe you’ve been charged too much for the product, you aren’t sure of the quality or you’ve selected the wrong size There’s no reason not to return the item you ordered.

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If you want to return an item that you bought through Jumia There are simpler methods of doing so. I’ll begin by explaining the process.


Certainly, consumers have their own motives for purchasing and in some cases the necessity to cancel or return the purchase is triggered.


How to Return an Order on Jumia

There are two methods to cancel or return your Order through Jumia.

  1. You can defer your purchase by emailing Jumia Customer Service here or by calling Jumia at 012772367. If your order was already delivered the company will attempt to stop the delivery. You may also initiate the return process by filling in an online form on Jumia’s website here. Jumia site on this page.
  2. Another option is to refuse the package upon delivery and disregard any email or SMS that mentions the delivery/pick-up of the item.

It is also possible to use the second method should you want to monitor your order, or file a claim on payment issues.

These are the two methods to return your purchase. But, the money you paid will be credited into your JumiaPay account. You can make the mobile recharge or subscription payment or use it next time you’re looking to purchase something from Jumia.

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Why Shop Online In Nigeria On Jumia.com.ng?

Low Prices

Jumia.com.ng offers great prices across all product categories. These pocket-friendly offers are available for retail and wholesale purchases on the platform. In addition to the low price, you can easily cancel an order after hitting the order button.

Differentiated Shopping Experience

Shopping on jumia.com.ng means that you have unhindered access to over six million products at any time of any day. There are no closing or opening hours and you can Cancel the Order on Jumia without stress. You just pick up your smartphone, and you are guaranteed a differentiated shopping experience from wherever you are.
Your order gets delivered to the comfort of your home or office, saving you stress, cost and accident.

Good Customer Service

Jumia.com.ng staff are available across working hours every day to attend to your complaints regarding checkout, product delivery, delivery returns, and so many other things. The platform also offers a 7-day return period for products purchased.
Shoppers also get additional support on the best use of the platform on a detailed FAQs page where all possible questions and concerns are laid bare. If this is not world-class, then I don’t know what it is.

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Original Products

Products listed on Jumia.com.ng are subjected to quality checks before they go live on the platform. This is to confirm that they are what they claim to be, and by so doing, help weed out fakes. So, when you go shopping on Jumia.com.ng, you are assured of original, quality products offered at the best prices.

How To Shop Online In Nigeria On Jumia.com.ng

Now thinking of giving shopping on Jumia.com.ng a try? Below step through a successful shopping experience on Jumia.com.ng, from searching for a product to order delivery.

Search For A Product

What thing I recently discovered about people going to jumia to buy various products is their fear of cancelling their orders after purchase. But be rest assured, that you’re covered in that regard. The best way to find a product you already have in mind on Jumia is to type the keyword into the search field at the top of the page.
This way, you get results closely related to your search keyword or its equivalent.
You can also search products by clicking through categories, or you can search for the best deals on a featured campaign by clicking on a featured campaign banner.

Add The Product To Your Shopping Cart

If you locate the product you are shopping for, the next thing is to add it to your shopping cart. This can be easily done by clicking on the cart symbol at the top of the page.

Choose Product Delivery Option

When you have added a product to your shopping cart, the next thing is to choose a delivery method. Jumia.com.ng offers two amazing delivery options to her shoppers, which include Door Delivery and Pickup Station.
In Door Delivery, you order is delivered right to the comfort of your home or office. In Pickup Station, you get to pickup your order from Jumia designated locations across cities and towns in Nigeria.

Checkout By Paying With Your Debit Card or Selecting The Pay On Delivery option.

You complete your order on Jumia.com.ng by checking out via a secure payment system or selecting its popular Payment on Delivery option. You can pay for an order on Jumia.com.ng using your Visa or MasterCard debit card.

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Track Your Order

When checkout is successfully completed, the next thing is to look forward to receiving your order. Jumia.com.ng offers a way for customers to track the status of their delivery in real-time. To do this, follow the step outlined below.

  1. Visit Jumia.com.ng.
  2. Click on the dropdown arrow beside your name and select Orders.
  3. Click ‘See Details’ in front of the order you intend to track.
  4. Click ‘Track this Item’.
  5. Click the drop-down arrow in the search field to see the status of your order.
  6. Your order status is displayed.

Pay On Product Delivery (If Option Selected At Checkout)

You need to pay for your order when it is delivered to your home or office if you selected the Pay On Delivery option at checkout. You can pay with cash, or pay with a MasterCard, Visa or Verve debit card on the Jumia POS machine and you can also  Cancel your Order on Jumia in case you’re not happy with your item.
Please note that items shipped from abroad, orders below two thousand Naira or above one hundred and fifty thousand nairas are not eligible for Pay on Delivery. Delivery to some remote regions of Nigeria or designated pickup stations is also not eligible.

Initiate Product Return Within 7 days Of Delivery If You Change Your Mind About The Order, Or Within 15 Days If Not Satisfied With The Delivery

Jumia.com.ng offers a 15-day return period for products purchased.
Take advantage of this if you received a wrong, damaged, defective or counterfeit item; or you change your mind, with the exception of underwear, adult toys, groceries, perfumes, cosmetics, hair extensions and jewellery.

When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging.

If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

For more on returning an order, check out Jumia’s return policy. For more detailed information on How to Cancel Orders on Jumia click here.

About mitrobe

NGSUP is a Digital tech company that amplifies the best innovations out of the internet through its Education, resources, signals, Investment advise, data, News, events and tech focused platforms. NGSUP Network Connects everyone and anything to a system of endless possibilities.

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